Should a Price be Put on Rudeness in Your HOA or Condo Association?

Should the Board Base Decisions in an HOA or Condo Association on How Much They Like the Owner – Or How Rude the Owner Is?

 Here is an interesting (and telling) letter from a reader:

 “Hi,
I’m on the board and a lady rudely asked for a one sentence letter stating she was current on her dues. The other members of board agreed with the treasurer to send her a bill of $25 for the letter.  I felt this was not right.  We do have in our CC&R that fees can be charged for requests from homeowners.  Any advice?”

 My advice is to be consistent with policies and what you do. If you have a fee for such letters make sure it is based on the cost to the association, not the level of rudeness of the requestor. Be the bigger person(s).

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2 Responses to Should a Price be Put on Rudeness in Your HOA or Condo Association?
  1. Beth Grimm
    February 7, 2011 | 6:36 pm

    Word is getting out. Boards are supposed to be more professional and business-like than the lowest common denominator in the association, the person who has not learned to be civil.

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