Should the Board Base Decisions in an HOA or Condo Association on How Much They Like the Owner – Or How Rude the Owner Is?
Here is an interesting (and telling) letter from a reader:
I’m on the board and a lady rudely asked for a one sentence letter stating she was current on her dues. The other members of board agreed with the treasurer to send her a bill of $25 for the letter. I felt this was not right. We do have in our CC&R that fees can be charged for requests from homeowners. Any advice?”
My advice is to be consistent with policies and what you do. If you have a fee for such letters make sure it is based on the cost to the association, not the level of rudeness of the requestor. Be the bigger person(s).